Shipping policy
Last updated: August 15, 2026
Live plant shipping
Live plants are currently shipped within Canada only and are sent using express shipping services only. We do not offer economy or other slow shipping methods for live plants because reducing time in transit helps protect plant health.
Available express services and the shipping price for your address are shown at checkout.
Cold-weather protection
During cold weather, live plant shipments are packed with insulating material and a heat pack when TOSHPLANTS determines that cold-weather protection is appropriate. Our goal is to reduce exposure to low temperatures while the plant is in transit.
During extreme cold, severe weather, or other conditions that could create an unreasonable risk to a live plant, we may temporarily hold the shipment and contact you rather than send the plant in unsafe conditions.
Other products
Non-plant products may have several shipping options depending on the destination, product, carrier, and order size. The shipping methods, rates, and estimated delivery information currently available for your order are displayed at checkout.
Local pickup
Local pickup is available for eligible orders. When pickup is available, the pickup location and instructions are displayed during checkout and/or in your order confirmation. Please wait until your order is confirmed as ready before arriving for pickup.
Processing and delivery estimates
We prepare and package orders as carefully as possible. Any delivery estimates shown at checkout are estimates provided based on the available shipping service and are not guaranteed delivery dates. Carrier delays, weather, holidays, and other events outside our control can affect delivery times.
Address accuracy
Please make sure your shipping address is complete and accurate before placing your order. Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Shipping problems
If your package is lost, arrives damaged, or you have another delivery problem, contact toshplants@gmail.com with your order number and any relevant photos or tracking information so we can help.