Return & Refund Policy

Last updated: August 15, 2026

We want you to be happy with your purchase from TOSHPLANTS. Physical products and live plants may be returned within 30 days of delivery or local pickup if you are not satisfied with your purchase.

Starting a return

Before sending anything back, please contact us at toshplants@gmail.com with your order number and the item you would like to return. Please do not send a return without contacting us first, especially for live plants, so we can provide the correct return instructions and help the item travel safely.

Returns may also be arranged through local pickup/return where available. The applicable pickup location and instructions are shown during checkout or in your order confirmation.

Return eligibility

To be eligible for a return, the request must be made within 30 days of delivery or pickup and you must provide proof of purchase. Products should be returned with their original parts and accessories where reasonably possible.

Live plants are also covered by our 30-day return policy. Because plants are living products, natural variation in leaf shape, colour, size, growth pattern, minor cosmetic imperfections, or normal leaf aging can occur. If you are unhappy with your plant for any reason, contact us within the 30-day period and we will work with you on the return.

Damaged, incorrect, or materially different orders

Please inspect your order when it arrives. If an item or plant arrives damaged, you receive the wrong item, or the order is materially different from its description, contact us as soon as possible and include clear photos when helpful. We will review the issue and arrange an appropriate solution, which may include a replacement, return, or refund.

Return shipping

For change-of-mind or preference returns, the customer is responsible for return shipping costs. For an incorrect item, an item that arrived damaged, or an error caused by TOSHPLANTS, we will cover or reimburse reasonable return shipping costs when a return is required.

Live plants must be returned using a suitably fast shipping method and packaged carefully to reduce transit stress. We will provide plant-specific return instructions when you contact us.

Original shipping charges are generally non-refundable for change-of-mind returns. If the return is due to our error or an item arriving damaged, applicable original shipping charges may also be refunded.

Refunds

Once a returned item is received, we will inspect it and notify you of the refund status. Approved refunds are issued to the original payment method. We aim to process approved refunds within 5 business days after receiving the return. Your bank, credit card company, or payment provider may take additional time to post the refund to your account.

If you have not received an approved refund after a reasonable processing period, contact us at toshplants@gmail.com.

Your legal rights

This policy is in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits any right that cannot legally be excluded or waived.